Terms & Conditions

By accessing and using the website www.the5cs.co.uk ("Website") and any services provided by The 5Cs Limited ("Company", "we", "our", "us"), you agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you and The 5Cs Limited, a company registered in England and Wales under company number [XXXXXXXX], with registered office at Innovation Centre, Loughborough, LE11 3TU, United Kingdom.

The 5Cs Limited provides sport psychology training, accreditation, courses, and resources through our Website and associated platforms. Our services include, but are not limited to:

• Practitioner Accreditation: Professional certification programs in the 5Cs framework
• Coaching Courses: Online and in-person training for coaches
• Resources & Materials: Educational content, guides, and tools for athletes and parents
• Events & Workshops: Live training sessions, webinars, and conferences
• Community Access: Member forums, networking, and peer support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of services.

Some services require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate, current, and complete
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or contain false, misleading, or fraudulent information.

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights
• Uploading or transmitting viruses, malware, or other malicious code
• Harassing, threatening, or intimidating other users
• Impersonating another person or entity
• Attempting to gain unauthorized access to our systems or other users' accounts
• Scraping, data mining, or using automated tools without permission
• Sharing copyrighted materials without authorization
• Using our services for any illegal or unauthorized purpose

Violation of these prohibitions may result in termination of your account and legal action.

The Website and all content, features, and functionality (including but not limited to text, graphics, logos, images, videos, and software) are owned by The 5Cs Limited and are protected by UK and international copyright, trademark, and other intellectual property laws.

License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes in accordance with these Terms.

Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, republish, download, store, or transmit any material from our Website without prior written permission.

Certain services require payment of fees. By purchasing any paid service, you agree to:

• Pay all fees as described at the time of purchase
• Provide current, complete, and accurate billing information
• Promptly update payment information in case of changes
• Authorize us to charge your payment method for all fees incurred

Pricing: All prices are in GBP (£) unless otherwise stated. Prices may change at any time, but changes will not affect existing orders.

Failed Payments: If payment fails, we may suspend or terminate your access to paid services until payment is received.

Cancellation Policy:

• You may cancel courses or events up to 14 days before the start date for a full refund
• Cancellations 7-13 days before start date receive a 50% refund
• Cancellations less than 7 days before start date are non-refundable
• Digital products and online courses are non-refundable after access is granted

Refund Processing: Approved refunds will be processed within 14 business days and returned to the original payment method.

Exceptional Circumstances: We may consider refund requests outside these terms on a case-by-case basis for exceptional circumstances (medical emergencies, bereavement, etc.).

You may post, upload, or submit content to our Website ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with our services.

You represent and warrant that:

• You own or have necessary rights to submit the User Content
• The User Content does not infringe third-party intellectual property rights
• The User Content complies with these Terms and applicable laws

We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate.

AS IS BASIS: Our services are provided "as is" and "as available" without warranties of any kind, express or implied.

NO PROFESSIONAL ADVICE: The information provided through our services is for educational purposes only and does not constitute professional medical, psychological, or therapeutic advice. Always consult qualified professionals for specific issues.

LIMITATION OF LIABILITY: To the maximum extent permitted by law, The 5Cs Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability to you for all claims arising from these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless The 5Cs Limited, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Your use or misuse of our services

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

You may terminate your account at any time by contacting us at support@the5cs.co.uk.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution: Before filing any legal action, you agree to contact us to attempt to resolve the dispute informally for at least 30 days.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page with a new "Last updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our Website

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using our services.

For questions about these Terms & Conditions, please contact us: